Frequently asked questions

One app for your work and your family. For work, a board per client or project, with chat, documents and a calendar. For home, chores, groceries, the weekly menu and rewards. Each in its own workspace, with one account.

Yes. Starter for work and Free for home cost nothing, with no end date and no credit card. You only pay when you want more, like the AI assistant or more storage. What each plan includes is on Pricing.

Yes, with one account. You then have two workspaces, each with its own plan. You can keep work free and take Family at home, or the other way round. The Hub shows them side by side.

Yes, in your phone’s browser. Add Xion to your home screen and it opens like an app. You get notifications if you want them.

In the New project window, click the button to move over from Trello, Notion or Monday. A Trello board comes over with its JSON file: lists, cards, checklists, labels and due dates come along. A file from Excel, Google Sheets, Notion, Asana or Monday you choose as CSV or Excel, or you paste the rows in. You see how the board will look first.

Because a team or family grows and shrinks. Adding someone costs nothing extra, up to the member limit of your plan. On Agency that is 25 people for €18 a month. Open invitations count too.

Through Mollie, a Dutch payment provider. You choose how you pay, for example with iDEAL or a credit card. After that, Mollie charges you every month or every year. A year costs ten months.

Yes. In the Hub, go to Account, My plans, and click Cancel. You keep your plan until the end of the period you already paid for. Are you a consumer and has your yearly plan already renewed once? Then it stops one month after you cancel, and you get the rest back.

Then you go back to the free plan. You lose nothing: everything stays readable and downloadable. What only belongs to a paid plan, like the household budget, you can then no longer add to or change. If a payment fails, you keep your plan for five more days.

Yes, 14 days from the day you signed up. Use the withdrawal button on the Withdrawal page or on your plan card in the Hub. You only pay for the days that have passed. You get the rest back within 14 days, through the same payment method.

You encrypt your personal vault and your medical record in your own browser: we cannot open them. Tasks, chat and calendar sit in our database at TransIP in the Netherlands, separated per workspace. We encrypt a project’s vault on the server, so your team can get to it.

At TransIP in the Netherlands. The AI assistant runs through Anthropic in the United States, only when you use it or switch on the forwarding address. Every other service we use is listed by name and country in the privacy statement.

Only when you ask it something, Xion sends your question and what the assistant needs, like the tasks of your project, to Anthropic. Anthropic does not use that to train its models and keeps it for at most 30 days against abuse. Your vault, your passwords and your payment details never go there.

You download your data in the Hub, under Account, Your data: you get everything in one ZIP. You delete your account in the Hub, under Security, Danger zone. You confirm that with a code you get by e-mail.

There is no minimum age. You invite a child under 16 with a child invitation by e-mail, with their date of birth. From 12, your child can read their own medical record if you give access. On their 16th birthday, your child gets control of their own account.

The AI assistant is off for children until you switch it on. When it is on, it talks in youth mode, it cannot go on the internet under 16, and you read along in the Hub, under Xion AI. Your child knows that. The AI assistant is part of Family and Family Plus. More on For parents (in Dutch).

A parent puts points on a chore. When your child ticks it off and you approve, your child gets the points. Points on chores are free. In the shop you put rewards, like an ice cream; your child asks for one and you approve. The shop and the weekly goals are part of Family and Family Plus.

The owner invites, and an admin when allowed to. You do that in the Hub with Invite someone, or in the app under Team with Invite member. You choose an e-mail address or a link, the role and the projects.

Inviting: someone creates their own account and keeps it after leaving. Setting up (Agency only): you create the account for your employee, who only picks a password. The account belongs to your workspace. If an account already exists on that e-mail address, you invite instead. More on For agencies (in Dutch).

Yes, as a guest. You choose which projects your client sees and whether the files are included. Your client looks along without an account and cannot change anything. A guest never sees chat, calendar or your vault. The guest role is still in beta: switch it on in the Hub, under Account.

Click Forgot password on the login page. You get an e-mail with a link that works for an hour. After the new password, your other devices are logged out. Your personal vault does not change with it: it opens with the password from when you set it up, plus your Xion Key. Lost that password? Choose Forgot password in the vault and recover with your Xion Key.

Your Xion Key is in the Recovery kit you downloaded when you set up your vault. Without that code, we cannot open your vault. On a device Xion remembers, you can still open it with only your password: get your files out right away. If that does not work, choose I lost my Xion Key. Your vault is emptied after 48 hours and you start again with a new Xion Key.